Surviving/Thriving Amid COVID-19: A&W/KFC Continuously Busy, Even With Lobby Closed

When you're looking for fast food, there are only so many locations in Whitehall. The A&W/KFC, which has been open for decades and owned by Michelle & Curtiss Lafountaine for the past twenty-four years, is a bit of rarity when it comes to a population such as Whitehall's. Most franchise locations are in bigger cities, but Whitehall has held its own – even throughout the current crisis of COVID-19.

For nearly a year, the Whitehall location's dining room and lobby have been closed due to the pandemic, yet none of us have gone crazy craving their chicken and Papa Burgers – because the drive-thru...