Just Ask Georgia: 9/18/2024

Georgia, I have a question,

Am I wrong to ask a customer if she wants her penny back?

I work in a local retail establishment while figuring out the next stages of my life. At my location, a popularly purchased item is $1.99. Of my customers, 90% of them hand me $2 when purchasing said item, and 95% of those customers will leave without a word. The other 5% vocalize they don’t want the penny in change.

Towards the end of my shift today, a customer came through, purchased the item, and handed me $2 as payment. I asked her if she wanted her penny back, as sometimes the customer doesn’t immediatel...